What Is Personal Information?
What Personal Information Do We Collect?
We collect and maintain different types of personal information in respect of the individuals with whom we interact. This includes:
We may also collect market-related information, which may include personal information, concerning market trends and activities impacting our business. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning. We may also collect information related to our media, investor and public relations activities and information related to our interactions with financial and other analysts and advisors.
As a general rule, we collect personal information directly from you. In most circumstances where the personal information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such source (such permission may be given directly by you, or implied from your actions).
From time to time, we may utilize the services of third parties in our business and may also receive personal information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your personal information to us.
Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.
We collect personal information directly and automatically from you
Some of the ways we collect personal information from you directly are as follows: (a) when you create an account with us; (b) when you make purchases directly from us; (c) when you make returns to us; and (d) when you participate in surveys we may send to you or in contests, promotions or prize giveaways. The information collected includes your name, email address, postal address, telephone number, and credit card information.
We also collect personal information through our site. When you use our site, we use your personal information and your browsing history to provide you with advertising based upon this information. The browsing history is collected by us and by third parties from our site. We also may share anonymous browsing history with third parties to provide advertisements relevant to you.
If you choose to ship an order to someone other than yourself, you represent and warrant that you have the consent of that third party to permit our collection, use and disclosure of that party's personal information.
There are some pages on this site that use a technology called "cookies". Cookies are strings of text written by programs on this site to a disk file on your computer. They contain information to help us better serve you next time you return to the site. Most browsers can be configured to either notify you when sites create cookies or to disallow the creation of cookies. Refer to the documentation for your browser or the online help files supplied with your browser for instructions that will allow you to better control how cookies are written to your hard disk.
When using our site, we may collect some or all of the following information: the time and date of your visit, your computer's operating system, the Internet Protocol ("IP") address of your Internet Service Provider, the IP address of your computer, address of the web site from which you accessed our site, which sections of our site you viewed, and any content you accessed or downloaded from this site.
Why Do We Collect, Use and Disclose Personal Information?
We collect personal information to enable us to manage, maintain and develop our business and operations, including:
How Do We Use and Disclose Your Personal Information?
We may use or disclose your personal information:
We may use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
When Do We Disclose Your Personal Information?
We may share your personal information with our employees, contractors, consultants and other parties who require such information to assist us with managing our relationship with you, including: third parties that provide services to us or on our behalf; third parties that assist us in the provision of services to you; and third parties whose services we use to conduct our business.
Further, your personal information may be disclosed:
Your Consent Is Important to Us
It is important to us that we collect, use or disclose your personal information where we have your consent to do so. Depending on the sensitivity of the personal information, your consent may be express, implied or deemed (using an opt-out mechanism). Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
As we have described above, we may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.
Deemed Consent (Opt-Out)
You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
How Is Your Personal Information Protected?
We endeavour to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure.
Updating Your Personal Information
It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes.
In some circumstances we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.
Third party sites
Access to Your Personal Information
You can ask to see your personal information. Please note that any such communication must be in writing. If you want to review, verify or correct your personal information, please contact our Privacy Officer at: firstname.lastname@example.org. Your information is kept at or is accessible through our corporate offices in Hamilton, Ontario, Canada.
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact our Privacy Officer at: email@example.com.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.
Inquiries or Concerns?
Last updated: August 29, 2017